Training module

Duration

Benefits

Strategic Planning

4 to 6 days

• Defining long-term vision and mission;

   

• Analysis of external environment and actors;
• Areas of overlapping with other stakeholders and not covered areas of intervention – Coverage Matrix;
• SWOT analysis;
• Strategic Orientation – SOR Matrix – Analyzing possible strategies
• Defining strategic goals and directions
• Developing strategic action plans with detailed activity list.

Project Management

3 to 5 days

• Elements of the project cycle;

   

• Problem tree analysis/Goals tree analysis;
• Logical Framework approach;
• Financial part of the project – developing budget
• Project design
• Project implementation
• Monitoring, evaluation and reporting

Training module

Duration

Benefits

Communication and Interpersonal skills

2-3 days (possible extension for in-depth training up to 5 days)

• Communication – sharing of information, opinions and attitudes and building up of the organizational system of values

   

• Factors that influence communication, transfer of feelings in the surrounding, explicit and implicit messages;
• Principles and guidelines in a professional communication that support organizational structure;
• Communication as part of Managerial functions– planning, organization, controlling, motivating
• The Communication model
• Meaning of Active communication
• Communication skills – active listening, “I” statements, paraphrasing, summarizing, reflecting, interpretation, conclusion, feedback technique, Concept of JOHARY

Quality in service provision

3 days

With completion of this training module, the trainees will gained theoretical and practical knowledge for the:

• Concept of provision of “Effective and efficient customer service”

   

• AIDA Concept in client relationships (AIDA is the methodology for developing skills in dealing with clients. AIDA is an acronym for Attention, Interest & Information, Desire and Action & Agreement)
• Process of identification of services and assessment of the capacities and gaps in service provision
• Process of analyzing the quality of services by the use of “Block Diagram” Technique
• Defining and developing procedures for the key processes of the Court Services Council
• Importance of respecting principles in providing high-quality services

Training module

Duration

Benefits

Creating strategy for youth employment

2 to 3 days

Training module targeted at communities for development of strategy for Local Youth Development.

• Establishment of Youth Committee;

   

• Setting up community profile;
• Discussion about youth problems and issues;
• Setting priorities;
• Action planning;
• Creating networks and partnerships with CSOs, local government and local businesses;
• Outreach activities

Community Action Planning Methodology

3 to 4 days

Set of 3 training modules targeted at communities for development of Community Action Plan.

• Establishment of Citizens Committee;

   

• Discussion on community problems and issues;
• Setting priorities;
• Action planning;
• Creating partnerships;
• Outreach activities.

Training module

Duration

Benefits

Conflict Resolution

3 to 4 days

Program developed to build community capacities to identify, map, transform and manage possible conflicts, based on the principles of peace building, communication and reconciliation. The program has primary focuses on young people in the community.

• Managing social conflicts through community processes;
• Conflict resolution at school level (peace education);
• Mediation