Process management skills

Process management is the ensemble of activities of planning and monitoring the performance of a process. It understands application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably. It can be differentiated from program management in that program management is concerned with managing a group of inter-dependent projects. But from another viewpoint, process management includes program management. In project management, process management is the use of a repeatable process to improve the outcome of the project.

Process Management is vital to organizational competitiveness. At a time of exceptional change both within organizations and society, the issue of staffing the necessary process management skills and aligning them with appropriate tasks and positions is becoming increasingly important. There are a number of imperatives for executives and managers as they lead the processes within an organization that are requiring continuous engagement in training for performance improvement.

Trainings for Process Management Skills (podolu nabroenite mislam deka treba da bidat vrzani i so link do soodvetnata obuka)

1. Strategic Planning
2. Project Cycle Management
3. Logical Framework Approach Training
4. Monitoring and Evaluation
5. Partnerships Development
6. Change Management
7. Human Resource Management
8. Organizational structure, systems and procedures
9. EU funding
10. Result Based Management (RBM)

Training module	Duration	Bene
Strategic Planning	4 to 6 days	Defining long-term vision and mission; Analysis of external environment and actors; Areas of overlapping with other stakeholders and not covered areas of intervention – Coverage Matrix; SWOT analysis; Strategic Orientation – SOR Matrix – Analyzing possible strategies Defining strategic goals and directions Developing strategic action plans with detailed activity list.
Project Cycle Management (PCM)	3 to 5 days	Elements of the project cycle; Problem tree analysis/Goals tree analysis; Logical Framework approach; Financial part of the project – developing budget Monitoring, evaluation and reporting

Training module	Duration	Benefits
Logical Framework Approach Training	3 days	Understanding Logical Framework Approach – LFA: - Problem tree analysis - Stakeholders analysis (Analysis of different groups of interest) - Goals tree analysis - Analysis of alternative strategies Main elements of LF - Vertical logic (defining overall goal, specific objectives, results and activities, procedure to determine means and costs for implementation of activities, defining assumptions and pre-conditions) - Horizontal logic (objectively verifiable indicators and sources of verification)
Monitoring and Evaluation	2 to 3 days	Introduction of monitoring and evaluation; Overview of Logical Framework Approach; Developing objectively verifiable indicators; Using indicators as management tool; Developing monitoring system; Evaluation criteria and methods; Reporting

Training module	Duration	Benefits
Partnerships Development	2-3 days	Why to Partner? What is a Partnership? Transformational Partnerships Inter-sectoral Partnerships Fostering Inclusion Resolving Conflict Constructively Evaluating Your partnership
Change Management	2-4 days	The philosophy of change-definitions, why change, challenges Changes in organizational culture Identification of the key actors in the change process Resistance to change and factors of influence Support to change Phases in the change processes Promoting change Analyses of organizational processes Techniques and methods for managing change

Training module	Duration	Benefits
Human Resources Management (HRM)	4 to 8 days	This training presents the concept of strategic approach towards managing organizational human resources. Trainees will gain knowledge and skills about their role and responsibility as managers and will learn how to plan, organize and control the work of their team according to organizational policy. Introduction to HRM Organizational structure/culture and development Roles and positions of the manager Strategic planning of all phases of HRM-from identifying needs to sustained organizational HR Self management (knowing your-self) and time management Communication skills Team Manager – team skills and team player (setting team objectives, problem solving, leadership, delegation, motivation and team roles, change management, performance evaluation and corrective meetings) Dealing with conflict situations, crises management Organizational manager (recruitment and selection)
Organizational structure, systems and procedures	2-3 days	Developing organizational structure in line with its goals and strategies Developing policy manual Developing administrative procedures

Training module	Duration	Benefits
EU funding	2 to 3 days	EU funding mechanism, Development of EU application, PRAG, EU project management (reporting, M&E etc)
Result Based Management (RBM)	3 to 5 days	Elements of the LFA and RBM concepts creating realistic project logic Chain of results formulating specific, realistic and attainableobjectives and results To develop skills on longer term (strategic) thinking and reflective (learning) Develop skills for Monitoring and Evaluation of the project results and objectives

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