People’s soft skills

More and more organizations and businesses around the world recognize that, in order to gain a competitive advantage, they also need to make sure their people know how to handle themselves at work and how to relate with their customers, beneficiaries and peers. The cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people has been named as - SOFT SKILLS‖. These vital competencies fall under the umbrella of Emotional Intelligence (EI) and are an integral part of a progressive organization. Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.

A person's soft skill EQ (EQ-Emotional Intelligence Quotient) is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization.

Trainings for Soft Skills Development:

1. Presentation Skills
2. Facilitation Skills
3. Communication and Interpersonal skills
4. Team Building
5. Participatory Leadership Development
6. Leadership Skills Development
7. Employability Skills and personal presentation
8. Conflict Resolution
9. Time Management
10. Training of Trainers (ToT)

Training module	Duration	Benefit
Presentation skills	2 to 3 days	Understanding audience Obtain competence in presenting clearly and effectively Taylor language, tone, style and format to the audience Make appropriate use of modern presentation media
Facilitation skills	2 to 3 days	Identify what the facilitator is Ground roles of facilitation - Facilitator’s roles and skills Modes of facilitator styles How to prepare to facilitate a training/meeting/event? Few tips/techniques on facilitating effective and open discussion Managing difficult group dynamics; Handling “difficult” situations during facilitation Presentation skills; Planning, organizing and facilitating events (trainings, meetings, public presentations and info sessions)

Training module	Duration	Benefits
Communication and Interpersonal skills	2-3 days (possible extension for in-depth training up to 5 days)	Communication – sharing of information, opinions and attitudes and building up of the organizational system of values Factors that influence communication, transfer of feelings in the surrounding, explicit and implicit messages; Principles and guidelines in a professional communication that support organizational structure; Communication as part of Managerial functions– planning, organization, controlling, motivating The Communication model Meaning of Active communication Communication skills – active listening, “I” statements, paraphrasing, summarizing, reflecting, interpretation, conclusion, feedback technique, Concept of JOHARY
Team Building	2 to 3 days	Group forming and development Human relations Preconditions for efficient and effective team work Team life-cycle Roles in team work Team decision making Conflict resolution

Training module	Duration	Benefits
Participatory Leadership Development	4 days	Understanding Leadership Focus on Results, Process and Relations Maximizing the involvement of others Reaching joint agreements Development of long term visions Creation of realistic plan of action Coaching others Celebrate success
Leadership Skills Development	3 to 4 days	Intro to Leadership skills What are the most important skills of leader for success of the organization Assessment of individual leadership skills (from 53 different skills) Description of different skills and levels of usage of the skills (low, moderate, overused) Prioritizing of individual skills that need to be developed Remedies for improvement of the skills Creation of mentoring relations with peer Development of Personal Leadership Development Action Plan *Recommended for entire staff of an organization

Training module	Duration	Benefits
Employability Skills and Personal Presentation	2 to 3 days	Writing a CV Writing letter of motivation/cover letter Communication skills Preparation for a job interview Performing at a job interview
Conflict Resolution		Program developed to enable people to identify, map, transform and manage possible conflicts, based on the principles of peace building, communication and reconciliation. The program has primary focuses on young people in the community. Identifying social conflict; Conflict resolution (peace education); Dealing with conflict situations, crises management Mediation
Time Management		Improving self performance Prioritization Goal setting Scheduling Concentration and focus
Training of Trainers (ToT)	4 to 8 days	This training develops a set of participants’ skills and knowledge which are required for designing and delivering an effective & comprehensive training course, thus enabling them to begin working as trainers. Assessing training needs Concepts of adult learning Designing effective training program Developing session/lesson plan and defining training objectives Training organization/logistic and setting up the classroom environment /Trainer Preparation Techniques and methods for training delivery The role of the trainer Presentation skills Communication skills Facilitation skills Dealing with different types of participants and handling “difficult” situations Feedback technique and debriefing sessions Training evaluation

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Trainings for Soft Skills Development:

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